Verkoopsvoorwaarden

Company Information 

BV MEUBELEN LONCIN, headquartered at 3440 Zoutleeuw, Grote Steenweg 85, and with company number 0413.043.024.

Article 1: General Provisions

De e-commerce website (www.loncinshop.be) van MEUBELEN LONCIN een BV met maatschappelijke zetel te 3440 Zoutleeuw, Grote Steenweg 85, BTW BE 0413.043.024, RPR Leuven, (hierna 'LONCIN') biedt haar klanten de mogelijkheid om de producten uit haar webwinkel online aan te kopen.

 
These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the LONCIN webshop, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing, and expressly by LONCIN.

Article 2: Price

All prices mentioned are expressed in EURO, always including VAT and all other taxes or charges that the Customer is obliged to bear.

​

The prices do not include delivery and installation or setup at home. If reservation or administrative fees are charged, this will be stated separately. Delivery and installation or setup are possible. The price for this is calculated upon specific request (see Art. 4).

The statement of price refers exclusively to the articles as they are worded in the description. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are assembled with the greatest possible care, it is possible that the offered information is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind LONCIN. As for the accuracy and completeness of the offered information, LONCIN is only obligated to an obligation of means. LONCIN is in no case liable in the event of manifest material errors, typographical or printing errors.

When the Customer has specific questions about, for example, sizes, color, availability, delivery time, or delivery method, we request the Customer to contact our customer service in advance 

The offer is always valid while supplies last and can be adjusted or withdrawn by LONCIN at any time. LONCIN cannot be held liable for the non-availability of a product. If an offer has a limited duration or is made under conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

De bestelprocedure houdt in dat de Klant, na het toevoegen van zijn keuze aan het winkelmandje, zijn bestelling verder verwerkt door het ingeven van alle gegevens die nodig zijn voor het verwerken van de bestelling. Alle prijzen van de producten op www.loncinshop.be zijn exclusief levering en plaatsing of installatie. Wanneer de klant dit toch wenst dient hij dit aan te geven tijdens de bestelprocedure. De klantendienst van LONCIN neemt daarna contact op om de prijs voor deze extra service te berekenen.
     

Payment is made by bank transfer using the bank details communicated at the end of the purchase, and payment must be made within five days of the order. Only after receipt of the payment will the order be available for pickup, or delivery (if agreed) of the ordered item can be proceeded with. If the payment is not received by LONCIN within five days, the order will be canceled, and the Customer can no longer claim the good he ordered

​

LONCIN is entitled to refuse an order due to a serious breach by the Customer concerning this or previous orders involving the Customer.

Article 5: Delivery and Execution of the Agreement

Items ordered via this webshop are typically not delivered and installed but are prepared for pickup in one of our showrooms (Leuven, Hasselt, or Zoutleeuw). If the Customer wishes his/her order(s) to be delivered or installed in Belgium or abroad, this must be indicated during the ordering process, after which LONCIN's customer service will contact the Customer to calculate and communicate the price of this extra service. LONCIN always reserves the right to refuse these orders.

Unless otherwise agreed or expressly determined, the goods will be delivered to the front door of the house or apartment building within 21 days after receipt of the payment, if the customer opts for delivery.

The on-site layout must allow for the passage of the ordered goods. The seller cannot be held responsible if the delivery cannot be carried out via the indoor lift. If necessary, the buyer will obtain the necessary permissions from the competent authorities to install an outdoor lift at the buyer's expense. Parking space will always be provided in the immediate vicinity of the delivery location. All expenses incurred due to non-compliance with these conditions will be charged. The removal and replacement of windows and window frames or door frames or balconies, etc., are not included. The buyer will always ensure sufficient and adequate protection of floors and walls at the delivery location.

Any visible damage and/or qualitative defect of an article or other failure upon delivery must be reported immediately by the Customer to LONCIN.

The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, and who is not the carrier) has physically taken possession of the goods. However, the risk transfers to the Customer upon delivery to the carrier if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by LONCIN.

Article 6: Retention of Title

The delivered items remain the exclusive property of LONCIN until full payment by the Customer.  

The Customer undertakes, if necessary, to inform third parties of LONCIN's property rights, for example, anyone who would seize the items not fully paid for yet.

Article 7: Right of Withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from LONCIN.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the goods. If it concerns multiple goods or parts of a good, the term begins the day after receiving the last shipment

To exercise the right of withdrawal, the Customer must inform LONCIN BV, based in 3440 Zoutleeuw, 011/78.16.61, and info@loncin.be  vof his decision to withdraw from the contract by an unequivocal statement (e.g., written by post or email).  The Customer may use the attached model withdrawal form for this but is not obliged to do so.

To meet the withdrawal deadline, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to LONCIN without delay, but in any case, no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the contract to LONCIN. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer.

The Customer is asked to return the articles in their original condition and packaging, with all accessories supplied, and instructions for use. If the returned product is somehow diminished in value, LONCIN reserves the right to hold the Customer liable and demand compensation for any decrease in the value of the goods resulting from the use of the goods by the Customer beyond what is necessary to determine the nature, characteristics, and operation of the goods.

All returned items are carefully examined. The basic principle is that the consumer may only inspect the article as he would be allowed to do in a shop. Returned items must not have been used. If an item has been diminished in value due to the use of the Customer, this will be charged to the Customer.

If the Customer revokes the contract, LONCIN will repay all payments received from the Customer up to that moment, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after LONCIN has received all the goods back, or until the Customer has shown that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by LONCIN will not be refunded.

LONCIN will pay the Customer back with the same method of payment with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any fees for such repayment.

The Customer cannot exercise the right of withdrawal for:

·        de levering- the delivery of goods manufactured according to the Customer's specifications, or that are clearly intended for a specific person;

- the delivery of goods that have become irrevocably mixed with other products after delivery due to their nature.

Article 8: Warranty

Under the law of September 21, 2004, concerning consumer protection during the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty leaves these rights unaffected

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

​

Upon discovery of a defect, the Customer must inform LONCIN as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterward, all rights to repair or replacement are void.

​

The Customer must deliver the defective good to LONCIN at their own expense and within the shortest possible term for inspection and repair. If repair is not possible, LONCIN has the right to replace the good with an identical one. If replacement with an identical good is not possible, a refund of the purchase price will be issued

​

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or the manual, modifications or changes to the article, harsh use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest after a period of 6 months following the date of purchase, or possibly delivery, are presumed not to be hidden defects, unless the Customer provides evidence to the contrary.

​

Article 9: Customer Service

De klantendienst van LONCIN is bereikbaar op het telefoonnummer 011/78.16.61, via e-mail op info@loncin.be of per post op het volgende adres 3440 Zoutleeuw, Grote Steenweg 85. Eventuele klachten kunnen hieraan gericht worden. 

Article 10: Penalties for Non-Payment

Without prejudice to the exercise of other rights that LONCIN holds, in the event of non-payment or late payment, the Customer owes an interest of 8% per annum on the unpaid amount from the date of the default by right and without any reminder. Furthermore, the Customer is obliged by right and without any reminder to pay a lump sum compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, LONCIN reserves the right to take back the unpaid (in full) items as part of its retention of title.

Article 11: Privacy

​

The controller, BVB LONCIN, respects the Belgian law of December 8, 1992, regarding the protection of privacy in the processing of personal data.

​

The personal data you have provided will only be used for the following purposes: the execution of the closed agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

​

You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written notification of your personal data free of charge through a written, dated, and signed request to BV LONCIN, 3440 Zoutleeuw, Grote Steenweg 85  ( info@loncin.be ) ). If necessary, you can also ask to correct the data that would be incorrect, incomplete, or irrelevant.

​

In the case of data use for direct marketing: You may resist the use of your data for direct marketing free of charge. To do so, you can always contact BV LONCIN, 3440 Zoutleeuw, Grote Steenweg 85 ( info@loncin.be ).

​

We treat your data as confidential information and will not pass on, rent, or sell it to third parties.

The customer is responsible for keeping their login details confidential and the use of their password. Your password is stored encrypted, LONCIN does not have access to your password.

 
LONCIN keeps online (anonymous) visitor statistics to see which pages of the internet site are visited to what extent.

​

If you have questions about this privacy statement, you can contact us at 011/78.16.61 or via   info@loncin.be .

Article 12: Use of cookies

​

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file placed by a website server in your computer's browser or on your mobile device when you access a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

​

LONCIN uses both 'First-party cookies' and 'Third-party cookies.' 'First-party cookies' are technical cookies used by the visited site itself and aim to make the site function optimally. Example: settings that the user has done during previous visits to the site, or a pre-filled form with data that the user has done during previous visits.

'Third-party cookies' are cookies that do not originate from the website itself but from third parties, e.g., a marketing or advertisement plugin. For example, cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give consent - this can happen through a bar at the bottom or top of the website, referring to this policy, which, however, does not hinder further surfing on the website.

​

You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed, or that the cookies are subsequently removed from your hard drive. You can do this through your browser settings (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.

​

By using our website, you agree to our use of cookies.

​

Article 13: Invalidation - Non-Waiver

If any provision of these Terms is declared invalid, unlawful, or void, this will in no way affect the validity, legality, and applicability of the other provisions. The concerned provision will, in that case, be replaced by a valid and legal provision that approximates the intended purpose of the replaced provision as closely as possible

 
Failure at any time by LONCIN to enforce any of the rights listed in these Terms, or to exercise any equivalent right, will never be seen as a waiver of such provisions and will never invalidate these rights.

Article 14: Amendment of Terms

These Terms are supplemented by other conditions to which explicit reference is made, and the general sales conditions of LONCIN. In case of contradiction, the present Terms prevail.

Article 15: Proof

The Customer accepts that electronic communications and backups can serve as proof.

Article 16: Applicable Law – Disputes

Belgian law applies, with the exception of the provisions of international private law concerning applicable law.

Annex 1: Model Withdrawal Form for a Consumer

​

Dear Customer, you only need to complete and return this form if you have entered into the agreement as a consumer and you wish to and can withdraw from it.

To BV Loncin, registered at 3440 Zoutleeuw, Grote Steenweg 85

/We (*) hereby inform you that I/we (*) withdraw from our agreement concerning the sale of the following goods/provision of the following service (*):

Ordered on (*)/Received on (*):

Name(s) of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

​

(*) Delete as appropriate.

​Article 17: Prevailing Language

These General Conditions have been written in Dutch and may be translated into other languages. In the event of any discrepancy or inconsistency between the Dutch version and any translated versions, the Dutch version shall prevail. The Dutch text is available on our website or upon request. Any disputes which may arise shall be interpreted in accordance with the Dutch version.